Frequently Asked Questions
Top Questions | Ordering | How it works | My Account
Top Questions
Where is my foodpanda order?
After you place an online order, we transfer it to the restaurant which will then start preparing your food. Our restaurants in Singapore do everything they can to get your food delivered as quickly as possible. However, heavy traffic or unexpectedly high demand may cause delays to your food delivery. Please bear with us. If it’s been too long, you can contact us and we will find out what’s going on immediately.I have a foodpanda Singapore voucher code. How can I use it?
To redeem your voucher, begin by ordering food as usual. Review your order. If your voucher is valid, discounts are cleared automatically upon checkout. Only one voucher can be used per food delivery order. Understand that all foodpanda vouchers are valid for online payments only (credit/debit cards or PayPal). If your voucher code does not work, feel free to contact us and we will sort this out.
Are there any discounts available at foodpanda right now?
Yes. foodpanda offers different discounts at restaurants. If you want to view them all, browse our partner vendors today!
Ordering
How to order online at foodpanda?
It only takes three steps to order food online:✓ Locate yourself: Enter your postcode to access all restaurants nearby.
✓ Pick the food you fancy: Choose a restaurant and customize your menu.
✓ Submit your food order: Provide your delivery address and payment method.
Got the information you needed? Start ordering the most delicious online meals here!
I need to cancel or change my order! How can I do this?
All foodpanda orders are confirmed 5 minutes after placing an order and no further changes can be made after that. Please make sure to call us as soon as possible after you place an order if you wish to make any changes.For payment refunds, please contact foodpanda Singapore directly.
Do I have to create a foodpanda account to place an order?
No. You can order delivery food in Singapore using our guest checkout without having to sign up. We make sure that ordering food online at foodpanda is quick and fuss-free. After placing your order, you will have an option of creating an account.
How long does it take for my food order to get delivered?
The speed of your delivery varies depending on restaurant choice and time of day. It also depends on the number of orders the restaurants have to prepare and on the distance between the restaurant and your delivery address.To access estimated delivery times for the restaurant of your choice, visit foodpanda.sg. After placing an order more precise delivery time will be communicated to you by SMS.
What are the delivery costs?
Delivery costs, just like delivery time, are determined by each individual restaurant. Usually the ones closer to you will charge a smaller delivery fee. There are also many restaurants with a free delivery. You can easily check the delivery costs of each restaurant while browsing our website.
How can I pay for my order?
All restaurants in Singapore accept cash on delivery and most of them accept online payments as well (credit/debit cards and PayPal). Available payment methods for each restaurant are visible on the restaurant info page.
- Cash on Delivery
Select ‘Cash on Delivery’ on the checkout page and pay the driver at your doorstep when receiving food. - Credit/Debit Card
Select ‘Credit Card’ on the checkout page. After placing your order you will be redirected to the secure page of our payment partner, where you can follow its instructions. Please do not refresh the page or go back. Once the payment is confirmed, the order will be transmitted to the restaurant. - PayPal
Select ‘PayPal’ on the checkout page. After placing your order you will be redirected to the secure PayPal payment page, where you can follow its instructions. Once the payment is confirmed, the order will be transmitted to the restaurant.
Does foodpanda deliver 24 hours?
Yes, foodpanda in Singapore delivers 24 hours. However, many restaurants may be unavailable for a late night delivery. You can also see a selection of restaurants available for late night delivery. You can also order groceries 24 hours a day through pandamart.
Can I order foodpanda for someone else?
Yes. During checkout, just update the name and delivery address of the person you're ordering for. Please keep in mind that if the delivery details are not correct and the order cannot be delivered, we won't be able to process a refund.
How it works
What is foodpanda Singapore?
foodpanda Singapore is a convenient online food ordering website that connects users with thousands of local restaurants. Customers can browse through numerous menus and place orders for delivery or take-away at the best price. At foodpanda, we believe ordering food online should be fuss-free, fast and fun. With just a few clicks you can order from a wide variety of delicious cuisines online. foodpanda Singapore provides you with restaurant menus, customers’ reviews and more for over 350 restaurants across the island.
Why am I getting a message that a restaurant does not deliver to me?
The delivery area depends on each individual restaurant and foodpanda has no influence on this. If you enter a specific address on the homepage, then you can browse all the restaurants that do deliver to you.
What is the difference between delivery and pick-up?
If you choose delivery, a foodpanda rider will collect your order from the restaurant and take it to your chosen delivery address. If you choose Pick-Up, you can self-collect your food directly from the restaurant for extra savings – and to jump to the front of the queue. Pick-Up orders are available for restaurants only.
My Account
I don’t remember my password
Already created an account but struggling to recall your password? Click on 'Login/Register' at the top of the page. Then click on 'Forgot Password?'. Fill out your email address and a password recovery link will be sent to you by email.
What are the advantages of an account at foodpanda?
You are not obliged to create an account, but it is very handy.There are definitely a few advantages of signing up:
- Your past delivery addresses will be saved so that you don't have to enter them all over again in your next order
- You can track the history of every order with their details in your account
- You can quickly re-order
- You can leave a review and let everyone know about your experience
How can I create an account at foodpanda?
Click on 'Login/Register' at the top of the page. Then fill out all information in the ‘Create an account’ section and click the ‘Register’ button. You can also create an account directly after placing an order. Your delivery address and the order will be then saved in your account.
Contact
Are you a restaurant or store owner looking to get listed on foodpanda?
Would you like to be listed on foodpanda? If so, you can register your restaurant here and we will contact you: Join Us!
Are you already a partner with foodpanda?
Are you already a partner of ours and have questions about the service? Then email:
Partner Service
Have a corporate inquiry or interested to learn more about foodpanda for Business?
Do you want to order lunches for your employees or food for your corporate events? Learn more about foodpanda for Business here - https://www.foodpanda.sg/corporate. Alternatively, we will be happy to assist you at:
corporate@foodpanda.sg
Looking to get in touch with our Public Relations team?
Do you want to write about foodpanda? Do you need pictures, logos or interviews? Feel free to email us at:
press@foodpanda.sg